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National Vehicle Registration System
TIMELINE
Oct 2021 - Dec 2021
CLIENT
Federal Ministry of Finance, Budget and National Planning
MY ROLE
Product Design
Product Strategy
OTHER CONTRIBUTORS
Developers - Nobert Momoh, Sadiq Abubakar, Abeeb Adesoye
Data Analyst - Chisom Orika
Product Manager - Yoab Yossoufou
Project Overview
The National Vehicle Registry (VREG) is a centralised web platform that helps register and validate vehicles in Nigeria. It is operated and controlled by the Federal Ministry of Finance.
The system is composed of sets of procedures put together to ensure efficiency and effectiveness in Vehicle Identification Number (VIN) registration, transfer and collection of vehicle duties.
First things first - The Problem
The Nigerian National Bureau of Statistics confirmed that between 2015 and 2020, Nigeria imported an average of 400,000 vehicles with an average of 8% increase in import annually, while an additional 40% of vehicles are smuggled into the country annually, thus evading duty payment.
The Bureau also confirms that at least 22% of these vehicles are stolen vehicles. This poses a serious threat to the authenticity and legitimacy of vehicle ownership in the the country.
Percentage of cars smuggled into the country
40%
Percentage of cars that are stolen
> 22%
Business Needs
All vehicle owners in the country are required to register their vehicle using their vehicle identification number (VIN) on the VREG portal. The solution needed to cover for the following:
- Registration portal and dashboard for registering VINs.
- Administrative dashboard for overseeing transactions.
- Landing page as a gateway into the product.
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User Research
To design the solution, we needed to understand how vehicle registration works. The first step to the research was to discuss further with the project stakeholders (product manager, business development analysts, and client) . Secondly, we needed to understand our users.
WHO ARE OUR USERS?
The vehicle registration system caters for 3 types of users:
- Vehicle Registrant (Importer)
- Nigeria Customs Service
- Vehicle Owner
SURVEY & COMMON RESPONSES
A small survey was carried out among 15 potential users, in order to identify certain issues they had when registering VIN and what they wanted in a VIN registration system. A summary of their responses is shown here:
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Findings
USER PERSONAS
Based on the survey carried out, I was able to get insights summarised into two (2) user personas. The personas correspond to two major user types for this stage.
How might we achieve the following?
- Improve accuracy of duty payment on all vehicles imported into the country.
- Eliminate unnecessary paperwork, while improving speed of vehicle registration.
- Record and archive vehicle registration details adequately.
- Reduce vehicle duty evasion and smuggling of vehicles into the country.
- Guarantee the safety of vehicle users by ensuring that stolen and accident wrecked vehicles are no longer brought into the Nigerian market.
Ideation
A process of brainstorming and iterating around how the information architecture would look like, what steps the user would take to achieve their goal on the app, and actual high fidelity user interfaces provided an adequate solution.
INFORMATION ARCHITECTURE
I organized and structured content in an effective and sustainable way. The goal was to help users find information and complete tasks with little or no hassle. The information architecture is as shown here:
USER FLOW
This is a user flow of the NVREG system for development and prototyping purposes. The flow takes into consideration the interaction with other stakeholders, and is designed to accommodate future stakeholders for integration sake.
The Designs
In creating a solution for millions of potential users, I had to design for scalability and trust. What this meant was to have a robust dashboard which can be expanded to meet future needs, and at the same time, allow users make new entries (registrations) and archive vehicle details with little or no hassle.
High fidelity designs are as shown below.
PRESENTING, THE VEHICLE REGISTRATION SYSTEM
The dashboard houses an overview of user's most recent activity.
DASHBOARD SCREENS
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VEHICLE DETAILS & REGISTRATION
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PAYMENT SCHEDULE
INVOICE
VEHICLE CERTIFICATE
Results
USER OUTCOME
Myself and the project manager talked to a number of users after the product was launched to get their feedback. Majority of them indicated that the process to registering vehicles had become much easier and intuitive.
BUSINESS OUTCOME
In only 3 months of use, the database engineers confirmed that the new Vehicle Registration System had already generated the same amount of revenue as the previous methods of registering VINs.
Designed and built by Drew Ugbechie. 2021. All rights reserved. 👍
